Please review the information below regarding refund processing.
Refund Processing
- Once your returned item is received and inspected, you will receive an email confirming receipt of the return.
- You will be notified whether your refund is approved or rejected.
- If approved, the refund will be processed and a credit will be automatically applied to your original method of payment within five (5) business days.
Late or Missing Refunds
- If you have not received your refund, please first check your bank account.
- Next, contact your credit card company, as it may take some time before the refund is officially posted.
- You should then contact your bank, as processing times may vary.
- If you have completed all of the above steps and still have not received your refund, please contact us at support@penultrax.com.
Order Cancellation
- Before Processing: You may request to cancel your order within [12/24] hours of purchase. Please contact us immediately at support@penultrax.com with your order number.
- During Processing & After Shipping: Once an order has entered the processing stage or has been shipped, we are unable to accept cancellation requests. At this point, the standard return and refund policy will apply.
- Refund for Canceled Orders: If your cancellation request is approved, a full refund will be automatically applied to your original method of payment within five (5) business days.